“Royal Bank of Canada (RBC) is proud to announce that its cutting-edge capability, NOMI Forecast, has been recognized for Best Use of AI for Customer Experience at the 2023 Digital Banker Digital CX Awards. NOMI Forecast provides clients with a quick seven-day view into their future cashflow, showing upcoming preauthorized payments from any RBC deposit…
Tag: Nomi
RBC launches AI-powered cashflow prediction tool
“NOMI Forecast is the newest capability in the bank’s artificial intelligence (AI)-powered virtual assistant, called NOMI. The recently launched functionality gives customers a seven-day view into their future cash flow by forecasting upcoming preauthorized payments that will soon be withdrawn from their accounts. The $1.3 trillion Toronto-based RBC launched NOMI in 2017 as a virtual…
RBC focuses on digital products as mobile adoption spikes
Dave McKay, CEO Royal Bank of Canada “active mobile users have increased 17% from 3.7 million to 4.3 million since the same time last year. active digital users have increased 8% from about 6.6 million to 7.1 million Almost nine out of every 10 financial transactions are now self-serve for RBC RBC launched the NOMI…
A vendor stepping up with ai for business banking
Personetics brings AI to small business banking “As many as 90% of small business owners would like to conduct their banking activities digitally, but only 41% do it today. Two-thirds of the respondents want online cashflow management, forecasting, and budgeting tools from their bank. Only 14% are currently getting financial guidance from their bank. ‘Small…