Smart Automation: The Invisible Force That Improves Credit Union Member Experiences – PYMNTS.com

  • “The move toward more efficient digital processes has 75% of surveyed companies across all financial sectors saying that they now employ some form of high-performance computing, deep learning and ML to accelerate core computing.
  • 43% of survey respondents who are implementing AI to improve their processes said that they are getting more accurate models, while 38% said AI provides a competitive edge over rivals.
  • In the United Kingdom, less than half of HSBC’s customers are currently actively engaging with physical branches”

https://www.pymnts.com/digital-first-banking/2022/smart-automation-the-invisible-force-that-improves-credit-union-member-experiences/amp/

AI-Powered Tech Essential to Keep Pace With Consumer Digital Banking Expectations

  • “Most consumers are reaching for their phones or laptops first when it comes time to conduct routine financial tasks. PYMNTS data shows 70% of United States consumers at larger financial institutions (FIs) report this is the case.
  • 41% of individuals in the same report stating mobile as their preferred banking channel of choice.
  • 478 million households will count as “smart homes” by 2025 — filled with devices they will increasingly tap for banking and payments.
  • 31% of U.S. consumers now have voice-activated speakers in their homes, for example, with a rising number of these owners making use of the devices for payments.
  • 35.3 million wearable payment devices were sold in the first half of the year, indicating significant interest on the part of consumers.”

https://www.google.com/amp/s/www.pymnts.com/digital-first-banking/2021/ai-powered-tech-essential-to-keep-pace-with-consumer-digital-banking-expectations/amp/


About the Tracker

The Digital-First Banking Tracker®, a PYMNTS collaboration with NCR Corporation, is your go-to monthly resource for updates on trends and changes in digital-first banking.

Walmart Tests Same-Day Grocery Delivery In China

“Walmart is piloting same-day grocery delivery in China via a new service called Walmart To Go.

According to a report in TechCrunch, customers in China can access the service via a mini-program within WeChat, which is the messaging app owned by China’s Tencent. Walmart partnered with WeChat earlier in 2018 to tap that market of consumers.

https://www.google.com/amp/s/www.pymnts.com/innovation/2018/walmart-china-same-day-grocery-delivery-wechat/amp/