“Sentiment analysis is capable of 90% accuracy. That’s not a technology in early stages—that’s a technology in a state of maturity, ready to go to empower companies, employees, and customers all at once. Technologies like Cognito…Their tools have been shown to improve customer satisfaction by nearly 30%, decrease call handle time by 15% and increase…
Tag: satisfaction
Outback Steakhouse is Piloting An AI And Surveillance Video System
“The company is using a product called Presto Vision, a tool built specifically for restaurants, that, according to a statement, ‘uses discreet cameras placed in the restaurant lobby and other areas where hosts, staff, guests, and other individuals are automatically tagged in real-time and their motion analyzed.’” https://www.inc.com/gene-marks/outback-steakhouse-is-piloting-an-ai-surveillance-video-system.html Image credit: GETTY IMAGES
Why the Marriage of AI and AR Can Help Reduce Product Returns
Credit: Getty Images by Maciej Frolow “Product returns. Costing brands upwards of $300 billion every year, and growing as e-commerce expands as a consumer preference, returns present a unique challenge. However, technologies like artificial intelligence (AI) and augmented reality (AR) can prevent the return from even occurring. AI technology has the power to boost consumers’…