“Envestnet | Yodlee, the data aggregator and analytics provider, announced last week that it has acquired conversational banking software startup Abe AI. The Abe AI technology was apparently already incorporated into some of Yodlee’s APIs and banking solutions and will be added to Envestnet’s wealth management offerings in the future. The announcement summarizes the benefits for Yodlee’s Financial Service Provider (FSP) customers:
‘Using natural language processing specifically tailored to financial services, Envestnet | Yodlee Conversational AI enables FSPs to connect directly with consumers across all major conversational ecosystems, including Amazon Alexa and Google Assistant. The recently acquired Abe AI…will enable consumers to speak naturally and engage in human-like dialogue with their FSP.'”
“A notable social media presence also influences up to 56% of in-store purchases.
80% of the businesses to implement chatbot automation to some extent by 2020.
Out of 5,000 respondents, 38% rated their perception of bots as positive, 51% were neutral, while only 11% had a negative opinion.
According to Forbes, 40% of millennials already use voice commands to make purchases. The numbers are bound to rise this year as well and are expected to reach beyond 50% in 2020.”
“According to a recent study by Voicebot.ai, 47.3 million Americans, or nearly one in five, now have access to a smart speaker. That’s a lot of people asking voice assistants for directions, recipes, jokes, music and, increasingly, to make purchases. Of those 47 million who own smart speakers, 57% have made a purchase using that speaker.”
“Our own recent research showed 55% of shoppers said they like purchasing through voice-activated devices,” El-Arifi says.
“According to a recent study by ReportLinker, 31% of consumers list privacy concerns as the main drawback to owning a smart device. But at the same time, 90% of smart speaker owners wish their devices could do more, suggesting that the best way to stave off privacy concerns is to add value.”