“Envestnet | Yodlee, the data aggregator and analytics provider, announced last week that it has acquired conversational banking software startup Abe AI. The Abe AI technology was apparently already incorporated into some of Yodlee’s APIs and banking solutions and will be added to Envestnet’s wealth management offerings in the future. The announcement summarizes the benefits for Yodlee’s Financial Service Provider (FSP) customers:
‘Using natural language processing specifically tailored to financial services, Envestnet | Yodlee Conversational AI enables FSPs to connect directly with consumers across all major conversational ecosystems, including Amazon Alexa and Google Assistant. The recently acquired Abe AI…will enable consumers to speak naturally and engage in human-like dialogue with their FSP.'”
“According to a recent study by Voicebot.ai, 47.3 million Americans, or nearly one in five, now have access to a smart speaker. That’s a lot of people asking voice assistants for directions, recipes, jokes, music and, increasingly, to make purchases. Of those 47 million who own smart speakers, 57% have made a purchase using that speaker.”
“Our own recent research showed 55% of shoppers said they like purchasing through voice-activated devices,” El-Arifi says.
“According to a recent study by ReportLinker, 31% of consumers list privacy concerns as the main drawback to owning a smart device. But at the same time, 90% of smart speaker owners wish their devices could do more, suggesting that the best way to stave off privacy concerns is to add value.”
At an event in New York, Voysis has announced its new product, Voysis Commerce, and released the findings of a research report that shows voice commerce and search is at a major inflection point for retailers and brands.
50% of retailers have mobile voice search on their roadmaps for 2018, a massive increase from sub 1% in early 2017.
The majority (60%) of online traffic now comes from mobile devices, but this traffic accounts for only 16% of conversions.
Retailers surveyed see voiceas a way of increasing conversion rates from mobile with currently 80% of items from carts abandoned.
A large majority of consumers (83%) believe using voice technology makes it easier to find and discover products. Even more, 89%, said voice makes searches faster.
Mobile voice search, which takes advantage of the natural synergy between smartphones and voice, is currently on the tech roadmap for 35% of respondents, but that will increase to 60% by the end of 2018.