I setup a test account over the weekend to check out the new virtual agent from Wells – named Fargo. Here’s a quick overview of the strengths, opportunities and observations. Strengths: Opportunities: Observations:
Tag: Wells Fargo
Wells Fargo partners Google Cloud for AI virtual assistant, Fargo
Regions using AI to make most of customer feedback
“A text analytics tool Regions developed internally in the spring called rVoice consolidates the feedback and uses natural language processing as well as the bank’s institutional knowledge of its customers to derive insights that are organized into a dashboard view. (Chief Digital Officer Andy Hernandez) The Citizens Listens platform, which it built with the experience…
Noted banking analyst Mike Mayo says 2020 will begin the ‘golden decade of banks and technology’
“This is the golden decade of banks and technology,” Mayo said Monday in an appearance on CNBC’s “Fast Money.” “Tech is the enabler. It’s going to take banks on this multiyear trend of improving efficiency, better returns with a lower-risk profile that’s still being underappreciated by the Street.” https://www.google.com/amp/s/www.cnbc.com/amp/2019/12/30/well-fargo-analyst-mike-mayo-the-golden-decade-of-banks-is-near.html Image credit: Adam Jeffery | CNBC
Wells Fargo: Automation Will Displace 200k Banking Jobs In the Next Decade
“Automation will displace 200,000 jobs in the banking industry in the next 10 years, according to Wells Fargo. “The next decade should be the biggest decade for banks in technology in history. You’re about to see the biggest capital for labor swap in history,” Wells Fargo analyst Mike Mayo told Yahoo Finance.” https://www.google.com/amp/s/www.morningbrew.com/emerging-tech/stories/2019/10/04/wells-fargo-robots-will-displace-200000-banking-jobs-next-decade.amp