“Watson has helped Regions answer over 1.5 million customer calls and 1.4 million banker questions Data suggest that it only takes two bad experiences with customers for 62% of banking consumers to switch services. Regions Bank is using Watson, IBM’s product, in its contact centers focused on customer services in order to provide answers faster…
Month: April 2019
Why Personalization is the Natural Evolution of eCommerce
“Another fun fact: nearly half of US consumers say they’re more likely to make purchases with companies that personalize experiences, according to Accenture. It’s estimated that by 2020, eCommerce businesses who use a smart personalization software will see as much as a 15% increase in their profits, according to Gartner. Following a recent 3-month long…
The end of code, the beginning of bank future proofing
Even with the emergence of today’s RegTech innovation, most institutions today need more than 12 months to make regulatory changes. The cause: custom coding. No code software builds itself and gives managers of customer onboarding and KYC functions visual tools to easily configure unique nuances—using business metaphors that automatically generate code and user experience Artificial…
Walmart vs. Amazon: Who Will Win in 2019?
Image Credit: RIS News “For perspective, it’s worth noting that eMarketer expects Walmart to account for 4.6% of ecommerce sales this year, up from around 4% in 2018. The company expects to come off its 40% growth in 2018 with 35% growth in 2019. This doesn’t compare with Amazon’s strong double digit growth rate especially…
Vue.ai raises $17 million for AI-driven retail products
“In an internal study, the company claims that online shoppers spent upwards of 72 minutes on websites where its software was deployed, compared with 25 minutes on sites without it VueTag, an AI-powered object recognition service that tags and categorizes up to 30,000 product images per hour across over 250 attributes including color, pattern, length,…