“North Carolina-based Bank of America, the digital push translated to more than 2 million customers using Erica for the first time since the beginning of March, bringing total active users to greater than 13 million. The virtual assistant handled 15 million requests from clients in April alone, accounting for about 10% of all queries received…
Month: June 2020
Smart Spending: The Evolving Face of AI in Finance
“AI Can Help Banks Deliver Personalized Content There’s also an increasing need for banks to deliver relevant, curated content to clients via mobile applications or web services. This might include personal loan or credit card offers, investment advice or financial management webinars to help customers weather the current crisis. Here, AI’s historical focus offers a…
E-commerce in Mexico and Brazil is booming, here’s what AI tech is doing about it
“During the first quarter of 2020, Visa reported that 13 million people in Latin America made their first online purchase. Shopping app downloads in Latin America grew 43 percent year-over-year in May. ‘All our customers saw a 130 percent increase in new users,’ José Sánchez, Spreaad’s co-Founder, told Contxto. ‘During this time, retail sales increased…
Beyond Chatbots : Conversational AI in Banking
“In 2017, American banks collected 34.3 billion dollars in overdraft fees. (link). The average value for an overdraft fee is $ 30 in the United States. This means that the average American ended up paying $ 125 in overdraft fees. By 2022, about 90% of all client banking interactions will be handled by Automated Banking…
AI to survive and thrive in ecommerce with Coveo and Accenture
“Learn how to make the most of your online channel now by making sense of all the data that you have Use AI to understand customer behaviour and language to enable them to find, explore and buy products, intuitively Deliver personalised product and content recommendations for each shopper Leverage AI to impact every aspect of…