“What we discovered is that the most significant disruption won’t necessarily be from any one technology, even one as broad as artificial intelligence (AI). Instead, it will come from a combination of AI and cloud computing plus at least one other emerging technology — a phenomenon Deloitte calls the “multiplier effect.” Here are four business…
Month: December 2020
Consumers Fall Into Five Tribes for Retailers to Target in 2021, According to New Research
“‘There will be no return to the status quo,’ said Natalie Berg, retail analyst and founder of NBK Retail. ‘The days of being everything to everyone are well and truly over: In order to find their tribe, retailers need to be bold about who they are and what they stand for.’ Divided into Family Firsts,…
How Is IPA Transforming Banking?
“In a nutshell, IPA is a combination of RPA and AI. Although a considerable number of financial tasks is highly-repetitive, banks are now augmenting both robots and human workers with AI to widen the scope of tasks that can be automated, driving significantly more value. Although IPA can be considered as an extended version of…
TD Bank is using AI to boost engagement with its customers
“Like its peers, TD had been investing heavily in technology—including AI applications—prior to the pandemic, in an effort to deepen relationships with clients. For example, the bank partnered with fintech Kasisto last year to leverage its conversational AI platform and integrate a chatbot into the TD mobile banking app.” https://www.businessinsider.com/td-bank-closing-ux-gap-with-canadian-competitors-2020-12
WhatsApp Introduces Carts Feature In India; Eyes Traction Through Ecommerce
“WhatsApp is fast becoming a store counter to discuss products and coordinate sales. Catalogs have allowed people to quickly see what’s available and helped businesses organise their chats around particular items. With more and more shopping happening through chats, we want to make buying and selling even easier,” WhatsApp said in a blog post. https://www.google.com/amp/s/inc42.com/buzz/whatsapp-introduces-carts-feature-eyes-traction-through-ecommerce/amp/