“The eCommerce major recommends personalized categories based on your previous purchases, onsite searching, and browsing history. Such a level of personalization – despite having scope for improvement – is estimated to increase sales by 10% according to a report. Studies show that returning customers account for 40% of eCommerce revenue while being only 8% of…
Month: December 2020
How Data and AI Will Keep Your Customers Happy and Engaged
“Thanks to advances in social media, customer engagement is at its highest point. However, as businesses scaled up, they started to realize that there was simply no way they could deal with fielding hundreds or even thousands of relevant comments, questions, and feedback from consumers. Some businesses try to hire staff to cope with this…
16 Asia eCommerce Awards Winners, including Watsons and Domino’s Trust Insider for AI-Powered Growth
“On 15th December 2020, Watsons and Domino’s were announced as the winners of the Best Use of AI category at the third annual Asia eCommerce Awards. Once identified, Watsons tackled cart abandonment with hyper-personalized campaigns that resulted in more than a 7 percent increase in average order value (AOV) over the last year. Domino’s used…
AI and Chatbots Can Help Organizations Meet Rising Customer Expectations
“U.S. companies have been slow to adopt AI technology; only 2.8% use machine learning, according to a U.S. Census Bureau report. As of January 2020, 88% of Strayer students surveyed who interacted with Irving agreed that the chatbot helped them solve their issue easily, and 92% of them were likely to recommend Irving to other…
The Future of Artificial Intelligence in 2021
“It’s been an amazing year for AI, as we’ve seen it accelerate with the pandemic. We’ve seen adoption in businesses go from 4% to 14%. Now I would say we’re pushing 20%. AI is starting to change the way that business is done. I would say the number one lesson we have learned is there…