“In a recent survey, ‘2021 Thriving in an AI World,’ KPMG found that across every industry—manufacturing to technology to retail—the adoption of artificial intelligence (AI) is increasing year over year. Part of the reason is digital transformation is moving faster, which helps companies start to move exponentially faster. But, as Cliff Justice, US leader for…
Month: May 2021
Google fuels online shopping with Lens, AI, and Shopify
“As part of its I/O 2021 keynote today, Google talked about online shopping and the ways it is boosting this experience for both merchants and shoppers. Among other things, the company introduced its Shopping Graph, a dataset ‘enhanced’ using artificial intelligence to monitor a variety of constantly changing parameters, ensuring shoppers can find products they’re…
Adweek Elevate AI – May 18
“The influence and importance of artificial intelligence and performance marketing have proven their worth in the marketing ecosystem. Assisting to facilitate connections, personalize messaging, ease everyday difficulties and drive business goals, AI and performance marketing initiatives are crucial to the future of business. Join Adweek for our fourth annual Elevate: AI where we welcome marketers,…
Building an Intelligent Bank is No Longer Optional
“Financial institutions must redesign internal processes and external customer experiences to remain competitive in a rapidly changing banking ecosystem. This will require end-to-end digital banking transformation, driven by the use of data, AI, applied analytics, cloud computing and a workforce with the tools to deliver humanized digital solutions. For many organizations, we are entering the…
The difference between CX and DX and why they matter in ecommerce
“79% of consumers said in a Salesforce report the experience they have with a company matters as much as the company’s products and services, and that makes customer experience one of the most important competitive differentiators today. Salesforce surveyed thousands of customers in mid-2020 and found that 88% expect companies to speed up their CX…