“The report shows that the pandemic has increased consumer demand for always on, personalised digital and mobile-first financial services. “As the financial services industry continues to digitally transform, there is an increased need for solutions that help businesses deliver personalized experiences to customers,” said Joachim Wuest, Director, Financial Services Industry, Google Cloud. It’s a case…
Month: October 2021
Report: 81% of online retailers increase AI budget to boost holiday sales
“Eighty-five percent of retailers expect online sales to increase during the 2021 holiday shopping season, continuing an upward trend from the pandemic lockdowns of 2020, according to the 2021 eCommerce Outlook Report from Anodot and Researchscape. To help them stay competitive, retailers are turning to artificial intelligence, with 81% of the merchants in the survey…
How RBC’s AI-Powered Digital Assistant Doubled Mobile Engagement
“Royal Bank of Canada, second-largest bank in Canada by assets (C$1.62 trillion ), has been building its competence in this area for several years, using advanced technology. Results suggest the investment is paying off. Not only are the number of users increasing, but they’re spending more time using features of the bank’s popular virtual assistant,…
White Paper: Gen Z And Millennial Perspectives On Emerging Trends In Banking And Finance
– “More than 80 percent of Gen Z and Millenials are using a money transfer app – compared to 50 percent of baby boomers – More than 80 percent of respondents have not used a buy-now-pay-later (BNPL) and nearly 75 percent avoid credit card debt generally or entirely – MX, Finn AI, Q2 and Rival…
Report: 50% of execs report improving customer data management is top CX priority
“Companies are struggling to provide a consistent and holistic omnichannel experience for their customers while blending remote and in-person work. As many as 50% of respondents intend to improve management of customer data as their top CX priority over the next 12 months because they recognize that creating the immersive, personalized, and compelling experiences customers…