“Banking and Retail are the two industries that will deliver the largest AI investments over the forecast period. Together, the two industries will account for roughly one quarter of all AI spending worldwide. Among the 30 AI use cases identified by IDC, Augmented Customer Service Agents will see the most spending throughout the forecast, reaching…
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The joy of AI
“For all the terrible stuff humanity has already done with artificial intelligence, there’s an undeniable awe to it that I haven’t felt since I first started tinkering with computers back in the ’80s, when I wrote my first “Hello World” program. Back then, there was a prompt in which you typed esoteric lines of code…
Start talking: The true potential of conversational AI in the enterprise
“Best understood as a combination of AI technologies — Natural Language Processing (NLP), Speech Recognition, and Deep Learning — conversation AI allows people and computers to have spoken or written conversations in everyday language in real-time. And, it is seeing good demand, with one source projecting that the market will grow 20% year on year…
What’s SMS Got to Do With Conversational AI?
“Various reports show that SMS has a 90% delivery and open rate — much higher than any other channel, and a relatively low unsubscribe or opt-out rate. It’s not SMS itself so much as the landscape around it that’s evolved. Conversational AI tech has advanced by leaps and bounds, integration between systems and data flow…
AI-powered personalization: The key to unlocking ecommerce growth
“Forty percent of customers prefer targeted ads aligned to what they are looking for to make the buying process easier. This could be why behaviorally targeted ads are twice as effective as non-targeted ads. AI helps marketers run more targeted brand campaigns, which eventually helps them decrease their marketing spend and increase their revenue. A…