“At BankAI 2019, speakers from BOND.AI, Finn AI, and Aite Group will go beyond the hype and explore how AI is being used to drive value. Panelists will share results on how they have used AI in different parts of the customer journey to reduce friction, decrease cost, and improve customer satisfaction. Join us in Chicago this…
Tag: ai Banking
Netflix generation expects AI-driven financial advice
“’Consumers are expecting algorithmically driven interactions in their daily lives, much like when they consume music on Spotify, or watch movies on Netflix. For example, what to watch next is a piece of advice driven by an AI algorithm.’ ‘In a world where the customer relationship with a bank now is so Omni-channel and 24-7,…
Verizon 5G Ultra Wideband and the future of finance
“According to some estimates, global fintech investment reached $27.4 billion in 2017, with the value of deals in the U.S. rising 31% from the previous year. According to a 2018 survey by a major financial institution, apps for mobile banking are among the top three used by Americans. For the nearly 50% of the planet…
Enough With The ‘AI-First’ Hype!
“Calls for banks to be mobile-first, mobile-only, voice-first, AI-first–or any ‘technology-first’—are misguided. They represent a channel-, technology-, or device-centric view that is at the root of banks’ strategic problems. [Fill-in-the-blank]-first thinking is misguided because: Convenience drives consumers’ choices of channels and devices. Bank customers aren’t AI-first. It’s the process—not the device—that matters. The product still matters.”…
We have to lead AI debate, says Big 6 bank
“When it comes to banking, they put forward three specific areas of sensitivity. The first was explainability – how leaders should approach the limitations of technology as it relates to explaining how AI arrives at conclusions. The second was the threat of bias and re-examining the concepts of transparency, fairness and accountability in an AI-first…