Artificial intelligence (AI) and machine learning are transforming the financial service industry by making it more efficient, accurate, and secure. By using AI and machine learning, financial institutions can automate many of the tedious and time-consuming tasks that are currently done by humans, freeing up their time to focus on more important tasks. One of…
Tag: ai Banking
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“In the first month after the AI initiative went live, Kontul reports there were nearly 3,000 daily sessions with MyKey, for a total of 250,000 interactions. The digital assistant is also reducing cost to serve by solving customer problems within the app rather than using other channels with an 84% ‘containment rate’ so far.” https://thefinancialbrand.com/news/data-analytics-banking/artificial-intelligence-banking/digging-into-keybanks-conversational-ai-strategy-155483/
