Banking tech alliance drafts enterprise AI adoption guidelines “The Fintech Open Source Foundation, known as FINOS, published the first draft of an AI adoption framework for financial institutions Tuesday. The document details common large language model risks and governance measures to guide successful deployments. ‘The main obstacle to adoption of GenAI in financial services is the lack…
Tag: AI customer service
Ai Weekly Spotlight – Sept 2
Practical AI Applications in Banking and Finance “First, Sarah Hinkfuss, Partner at Bain Capital Ventures, talks about how banks are currently leveraging AI to solve actual problems, offers examples on how AI is improving the customer journey, looks at how firms can ensure transparency when implementing AI, addresses misconceptions around AI, and discusses how to…
Intelligence turns bank contact centers into value creators
I just had a conversation with an empathic AI chatbot — and it creeped me out
“EVI stands for Empathic Voice Interface, and the web-based voicebot will be available for other companies to use in their products. We could see future call centers powered by AIs capable of responding to anger with empathy and understanding.” https://www.tomsguide.com/ai/i-had-a-conversation-with-evi-the-new-empathic-ai-voicebot-from-hume
Is it Already Too Late to Get Started with GenAI? No, But the Clock’s Ticking – The Financial Brand
“In Accenture’s report, “The Age of AI: Banking’s New Reality,” 32 banking functions are identified as having potentially high impact from generative artificial intelligence, and aspects of marketing account for only three — lead origination, new offer management and digital content creation and management. Also on the 32-item list: business banking relationship management, wealth management advisory…