I found an interesting article on WebProNews.com titled “How Facebook AI Chatbots Benefit E-CommerceBusinesses.” “David Marcus, Vice President of Messaging Products at Facebook, revealed that there are now 11,000 chatbots on Facebook reaching almost a billion users. Facebook M, the company’s text-based virtual assistant feature, has been modified to make the AI better. ‘M will…
Tag: AI customer service
Chatbot AI: What, Why, How…Don’t get left behind
Chatbots are one segment of AI (artificial intelligence) that I haven’t written much about thus far, but it’s an exciting and interesting area. For starters, we should begin by answering the question, “What is a chatbot?” To assist, I’ll share this article on newatlas.com by Emily Ferron titled, “Mobile 101: Whatare bots, chatbots and virtual…
AI Vendor Research: Digital Genius
Vendor: Digital Genius Website: https://digitalgenius.com/home Headquarters: London and San Francisco Key Product: “Human+AI Customer Service” “DigitalGenius trains by ingesting conversation data from historical and real-time conversation logs.” “For each incoming message, our deep neural networks predict the case type and fields, the appropriate answer along with a specific confidence rating.” Articles about Digital Genius: Artificial…