“We are thrilled that CWB Financial Group will be the first bank to implement tunl.chat and take advantage of this very strategic digital channel to improve customer communications,” said Andrew Obee , President & CEO of FICANEX. “Our experience with other tunl.chat implementations has allowed us to create a very robust AI-powered chatbot that will…
Tag: AI customer service
Improving Customer Service Using Artificial Intelligence
There are five major areas where AI is currently collaborating with businesses all around the globe. To help achieve better customer experience and satisfaction AI is working on: Customer EngagementPersonalizationAccuracy and ConsistencyInsight in Real-timeCustomer Service Analytics https://www.google.com/amp/s/readwrite.com/2020/02/20/improving-customer-service-using-artificial-intelligence/amp/
4 Simple Rules to Make AI Chatbots a Force for Good
“Business Insider experts predict that by 2020, 80 percent of enterprises will use chatbots. After all, chatbots can reduce your customer service costs by 30 percent. Let’s take a look at four rules to make chatbots a force for good, shall we? 1. Respond like a human, but don’t pretend to be one. 2. Be wise when…
Artificial Intelligence is What Every Bank Needs
“52% of financial services industry executives are currently making ‘substantial’ investments in artificial intelligence, and 72% of business decision makers believe that AI will be the business advantage of the future .” According to research conducted by Autonomous Next, “the aggregate potential cost savings for banks from AI applications is estimated at $447 billion by…
Bank of America AI chatbot surpasses 10 million users
“Bank of America’s mobile chatbot Erica has surpassed 10 million users since its nationwide rollout in June 2018 and is on track to complete 100 million client requests in the coming weeks. Bank of America currently claims 29 (likely typo missing “Million”) mobile banking clients, representing 60% of the bank’s total account base in 17…