“Voice of customer (VoC) platform Usabilla has released a report showing that humans love AI and chatbots. Almost three out of four (70 percent) of respondents said that they have used chatbots already, and of those who have not, 60 percent said that they would feel comfortable doing so. However, almost one in five (18 percent)…
Tag: AI customer service
Survey: 9-in-10 respondents using AI improved speed of complaint resolution
PHOTO: ELENA KOYCHEVA “The technology itself is used primarily to enhance efficiency, though leading CX firms use AI “to bring a deeper level of customer understanding, driving customization and a personalized journey.” Nine-in-10 survey respondents said since incorporating AI, they had seen measurable improvement in the speed of complaint resolution. Eight-in-10 said AI had enhanced…
Retailers & AI – CSA
Study: More than half of retailers ready for AI “In a move to step up their customer experiences, more retailers are embracing artificial intelligence (AI). This was according to the third quarterly ‘2017 E-commerce Performance Index,’ a report from SLI Systems. 54% of companies reported they are using or plan to add AI in the…
AI eCommerce & Video on WebProNews
I found an interesting article on WebProNews.com titled “How Facebook AI Chatbots Benefit E-CommerceBusinesses.” “David Marcus, Vice President of Messaging Products at Facebook, revealed that there are now 11,000 chatbots on Facebook reaching almost a billion users. Facebook M, the company’s text-based virtual assistant feature, has been modified to make the AI better. ‘M will…
Chatbot AI: What, Why, How…Don’t get left behind
Chatbots are one segment of AI (artificial intelligence) that I haven’t written much about thus far, but it’s an exciting and interesting area. For starters, we should begin by answering the question, “What is a chatbot?” To assist, I’ll share this article on newatlas.com by Emily Ferron titled, “Mobile 101: Whatare bots, chatbots and virtual…