“74% of organizations that adopt AI into their marketing efforts have seen their revenue increase.” https://www.forbes.com/sites/forbestechcouncil/2023/07/17/rolling-out-a-generative-ai-strategy-in-2023/amp/
Tag: AI customer service
Sharing Our Field Notes: The State of Generative AI in Financial Services
This is the most comprehensive analysis of Generative AI in Financial services that I’ve read to date, and I uncovered the article compliments of Ron Shevlin re-sharing a post from Matt Harris at Bain Capital Ventures. I highly encourage you to read the full post at the link below, but here are a couple of…
Investing in Digital Humans: Why Businesses Are Banking On AI to Enhance Customer Experience
Wells Fargo partners Google Cloud for AI virtual assistant, Fargo
A Decade of Dramatic Change in Digital Customer Experience
“In 2019, SOTI’s Annual Connected Retailer Survey indicated that US consumers prefer speed and convenience when shopping, and 73% of those surveyed favored self-service technologies that improve the shopping experience and reduce interactions with staff. Michael Wallace, senior manager of Amazon Connect Scaling Solutions Architecture at Amazon Web Services (AWS), told CMSWire that the 2022…