Tag: AI customer service
Wells Fargo partners Google Cloud for AI virtual assistant, Fargo
A Decade of Dramatic Change in Digital Customer Experience
“In 2019, SOTI’s Annual Connected Retailer Survey indicated that US consumers prefer speed and convenience when shopping, and 73% of those surveyed favored self-service technologies that improve the shopping experience and reduce interactions with staff. Michael Wallace, senior manager of Amazon Connect Scaling Solutions Architecture at Amazon Web Services (AWS), told CMSWire that the 2022…
The Strategy Behind Truist’s New AI-Powered Digital Assistant
“Launching a digital assistant enabled by artificial intelligence is noteworthy by itself. More significant: ‘Truist Assist,’ built from a clean slate in a year’s time, and tightly integrated with the bank’s contact center, signals the giant merger of equals that created Truist Financial is (finally) starting to click. Some digital assistants in banking have ‘personas,’…
Chipotle is moving its tortilla robot to a real restaurant
“Chipotle’s tortilla-making robot will soon help out in a restaurant you can visit. The chain has unveiled a slew of technology updates that include moving the Miso Robotics-made Chippy robot to a real restaurant. The machine will start cooking tortilla chips in a Fountain Valley, California location in October. Chipotle is piloting a demand-based cooking…