“Best understood as a combination of AI technologies — Natural Language Processing (NLP), Speech Recognition, and Deep Learning — conversation AI allows people and computers to have spoken or written conversations in everyday language in real-time. And, it is seeing good demand, with one source projecting that the market will grow 20% year on year…
Tag: Brandon McGee
What’s SMS Got to Do With Conversational AI?
“Various reports show that SMS has a 90% delivery and open rate — much higher than any other channel, and a relatively low unsubscribe or opt-out rate. It’s not SMS itself so much as the landscape around it that’s evolved. Conversational AI tech has advanced by leaps and bounds, integration between systems and data flow…
AI-powered personalization: The key to unlocking ecommerce growth
“Forty percent of customers prefer targeted ads aligned to what they are looking for to make the buying process easier. This could be why behaviorally targeted ads are twice as effective as non-targeted ads. AI helps marketers run more targeted brand campaigns, which eventually helps them decrease their marketing spend and increase their revenue. A…
The Pros and Cons of Artificial Intelligence
“The advantages of artificial intelligence are many and only growing. AI can quickly translate a passage of text — for example, this article —into whatever language you’d prefer to read. AI can easily sort through tremendous amounts of data, providing humans with organized information at the touch of a few keystrokes. It can aid in…
Panera Tests Voice AI as QSRs Automate to Meet Drive-Thru Demand
“Fast-casual brand Panera Bread, which has more than 2,100 bakery-cafes in the United States and Canada, is testing artificial intelligence (AI) voice ordering technology at two of its upstate New York locations. The brand announced Monday (Aug. 29) that it is trying out “Tori,” an automated drive-thru voice assistant created by tech company OpenCity, which…