“A non-conversational IVR such as this can frustrate your customers and lead them to attempt to contact an agent as soon as possible, which increases your call deflection rates. You can solve for this challenge by adding artificial intelligence (AI) to your IVR. An AI-enabled IVR can more quickly and accurately help your customer resolve…
Tag: call center
Aisera, an AI tool to help with customer service and internal operations, exits stealth with $50M – TechCrunch
“‘There are billions of people in call centres today,’ he said in an interview. ‘If I can automate [repetitive] functions they can focus on higher-level work, and that’s what we wanted to do. Those trying to solve simple requests shouldn’t. It’s one example where AI can be put to good use. Help desk employees want…
33-Year-Old Founder Raises $51 Million to Add AI to Call Centers
“Sachdev estimates that the U.S. alone has 3.9 million call center workers and those numbers will steadily diminish as companies adopt new technologies. He declined to reveal the startup’s valuation, but said it is “one step away from turning into a unicorn,” the tech industry’s term for a value of $1 billion or more.” https://www.google.com/amp/s/www.bloomberg.com/amp/news/articles/2019-08-13/33-year-old-founder-raises-51-million-to-add-ai-to-call-centers
Sovcombank Invests in Artificial Intelligence
“Sovcombank uses artificial intelligence to collect non-performing liabilities, however, according to Dmitry Gusev, this is only the beginning: ‘The bank also plans to automate staff recruitment, sales, and service quality surveys. The use of artificial intelligence reduces our call center costs by up to 75% with better customer service, and it frees employees for solving complex…
AI Is On Track To Send Millions Of Bank Workers To Eternal Call Waiting
“Bankers hope to eliminate most customer service reps by digitizing the processes they perform. You might have noticed the prevalence of self-service menus online. With the right software, it’s easy to cancel a lost credit card without ever talking to anyone. The next step is implementing the right AI software, to help assist customers who want…