“65% of customer questions that come to the company’s artificial intelligence (AI) -supported digital assistant, Ally Assist, are currently being answered by the chatbot without the need for human assistance. ‘Consumers have become accustomed to having instant access to information 24 hours a day and have come to expect the same from the companies they…
Tag: ChatBot
AI bankability: 10 ways artificial intelligence is transforming banking
“Kasisto’s major contribution is its conversational AI platform, KAI, which banks can use to build their own chatbots and virtual assistants. It’s rooted in AI reasoning and natural-language understanding and generation, which means it can handle sophisticated questions about finance management that other bank customer-service digital assistants — Bank of America’s Erica, for example —…
PNC co-leads tech firm’s $50M financing round
“PNC Financial Services Group Inc. is an investor in an Orlando, Florida-based artificial intelligence software firm’s recently completed $50 million capital raise. Kore.ai’s products SmartAssist and BankAssist bring AI virtual assistants to call centers and retail banking.” https://www.bizjournals.com/pittsburgh/inno/stories/fundings/2021/10/11/pnc-co-leads-tech-firms-50m-financing-round.html
AI Adoption Skyrocketed Over the Last 18 Months
“During the pandemic, for example, Frito-Lay ramped up its digital and data-driven initiatives, compressing five years’ worth of digital plans into six months. Fifty-two percent of companies accelerated their AI adoption plans because of the Covid crisis, a study by PwC finds. Just about all, 86%, say that AI is becoming a “mainstream technology” at…
3 bankers share insights on banking hot topics
“’Price points have come down, so smaller institutions can take advantage of bots and you don’t need to manage or train the bots,’ Shelton said. She also emphasized that banks do need to give customers a personal outlet so they don’t get caught in a loop with a bot that isn’t answering the question properly…