“The five-year-old company was founded by technology entrepreneur Greg Cross and Academy Award winner Mark Sagar, and has been using AI to create ‘autonomously animated digital people’ for digital workforces. ‘Global brands are investing more in how AI can create an intimate, personalised experience with their customers at scale.’” https://www.newshub.co.nz/home/new-zealand/2022/02/auckland-artificial-intelligence-company-raises-105m-to-create-digital-people-for-workforces.amp.html
Tag: ChatBot
The Future of Conversational AI in Banking
“‘Virtual assistants can and should go well beyond a ‘point in the right direction’ or FAQ to handle complete transactions — from changing an address to cancelling a payment and updating a standing order to identifying a specific need and routing the customer to correct specialist,’ says Can Kekevi (Accenture). The future of conversational AI…
Report: 91% of professionals say automation tools improve their work-life balance
“According to the latest survey by Salesforce, 89% of respondents said they are more satisfied with their day-to-day jobs after using automation tools, while 76% of respondents said they are more satisfied with their stress levels at work as a result of using automation solutions.” https://venturebeat.com/2021/12/05/report-91-of-professionals-say-automation-tools-improve-their-work-life-balance/amp/
4 Ways Artificial Intelligence Will Change FinTech
“Chatbots in FinTech AI-powered chatbots can minimize the workload placed on call centers as they tackle the most typical and frequent user problems. As simple as they may seem, each chatbot uses a complex sentiment analysis, which is possible thanks to artificial intelligence. This sentiment analysis focuses on understanding the customer’s experience with your service/application,…
Banking on technology
“Mr Chatchai said that GH Bank will also provide more convenience to customers in the first quarter of next year by allowing them to conduct a live chat with the bank’s staffers to request a mortgage loan. With the live chat feature, customers will no longer need to go to GH Bank branches, in line…