- “Domino’s has lifted the lid on a technology it is banking on to help cut delivery times to under 10 minutes, revealing it uses artificial intelligence to decide whether to start making pizzas before they are ordered.
- As customers are adding pizzas and side dishes to their online shopping carts, the AI tool crunches the numbers, working out the probability of them completing the order, chief digital officer Michael Gillespie says.
- stores had achieved ‘high 90’s’ and sometimes 100 per cent accurate predictions over a period of days, he says.
- AI is one of the tools that Domino’s is relying on to achieve the ambitious ‘3Ten’ goal it set in 2016 of enabling customers to pick up pizzas within three minutes of placing an order or delivering them to their home in 10 minutes.”
- “Microsoft is delighted to announce that Domino’s Pizza Enterprises has signed a three-year strategic technology and services agreement to use Azure to help accelerate the company’s modernisation and expansion plans.
- Despite the constraints of the global pandemic Domino’s continues to grow rapidly; in the last financial year it served 281 million pizzas, opened 285 new stores around the world, and recorded $3.7 billion worth of network sales. This financial year it expects to open a further 500 stores.”
- “On 15th December 2020, Watsons and Domino’s were announced as the winners of the Best Use of AI category at the third annual Asia eCommerce Awards.
- Once identified, Watsons tackled cart abandonment with hyper-personalized campaigns that resulted in more than a 7 percent increase in average order value (AOV) over the last year.
- Domino’s used Insider’s AI-led predictive features to segment users and highlight their best-selling products. As a result, they achieved a 35% increase in revenue and a 14% decrease in bounce rate.”
- “Domino’s has introduced a new feature it says will help bridge this gap, leveraging artificial intelligence as a form of quality control before its pizzas are sent on their way.
- ‘It does this by capturing an image of the pizza and using artificial intelligence to compare this data with a large dataset of correct pizzas, making a quick assessment.'”
Domino’s Just Delegated Phone Orders to Its Resident Chatbot
- Domino’s just officially unveiled a method that could leverage the accuracy you get with technology without forcing people to go full digital if they don’t want to.
- Its (his?) name is DOM, and while this chatbot-like being has been accepting orders online since 2014, this is the first time the AI-powered voice-recognition system will also be taking telephone calls.
- Meanwhile, Domino’s CEO and President, J. Patrick Doyle, noted (in the same press release) that the company’s goal is to “one day be 100% digital.”
- Currently, 65 percent of its U.S. sales are digital, and Domino’s is continually testing new concepts and ideas
“Now get ready for AI-based ordering, an idea that Domino’s executives touted on Thursday (Feb. 21) during the company’s Q4 post earnings conference call with investors.
Not only did the chain’s Piece of the Pie loyalty program contribute “meaningfully to our traffic gains” during the period, according to CFO Jeff Lawrence, that program is now being fortified by artificial technology — a move that demonstrates the technological progress being made in the QSR world.”