“SoftBank is investing $146 million in the South Korean artificial intelligence (AI) company Qraft Technologies Inc. to help it expand into the U.S. As The Wall Street Journal (WSJ) reported Monday (Jan. 10), Qraft manages $1.7 billion for Asian banks and insurance providers through its line-up of funds traded in the U.S., and created a…
Tag: Financial Services
Why financial services organisations must be ready for increased AI-based customer service and resulting regulations
“Automation and AI-based technology is playing an ever-increasing role at each stage of a customer service journey, from chatbots to customer data analysis. Yet delivering optimum customer service through the likes of AI comes with new and expanding security regulations Indeed, the likes of online chatbots empowered through automated or AI-based Q&As, have become the…
Looking at banking through the windscreen – the trends affecting the industry in 2022
“I’ve already looked at banking in the rear-view mirror, assessing how firms coped with the challenges of doing business in difficult conditions. Now is the time to look forward and see what lies ahead. * Injecting AI – Banks will continue to improve operational capabilities in the front, middle, and back office through the extended…
Roadmap for Changing AI from a Banking Catch Phrase to Real Action
“When Todd Lindemann joined Redwood Credit Union about a decade ago, the institution did not have a good handle on its data. Like many banks and credit unions, data was trapped in silos and data governance was iffy. ‘We knew we were terrible with data, but we knew what we wanted to accomplish…We knew that…
Middle East Finance Giant Launches Voice Banking Alexa Skill
“The value of voice banking is becoming well known enough for an ongoing flurry of related releases either by banks or in partnerships with tech developers. Wells Fargo recently launched a virtual assistant but is playing catch up to other American banks. For instance, U.S. Bank launched a voice assistant for its mobile app last…