“Innovation must be grounded in doing something new that will fulfill a need of the consumer in a way that either excites or delights them. That’s what builds word of mouth and keeps them coming back for more. Explore the metaverse through your customer’s lens and pull out not just what’s bright and shiny, but…
Tag: Metaverse
Future of work: Smart glasses, holograms and AI-equipped robots will change our jobs
“The future of how we work will, in a few years, include smart glasses that transport workers into augmented or virtual reality environments, communicating with your co-workers via a hologram from anywhere in the world or relying on robots powered by artificial intelligence to help run manufacturing operations. ‘Everything is becoming intelligent,’ Amon said in…
McDonald’s Discovers the Golden Ticket to Making Billions in the Metaverse. Any Business Can Copy It
“McDonald’s recently filed applications with the U.S. Patent and Trademark Office, in what indicates to most that the global fast food chain is setting up to open shop in the metaverse. Hidden within the depths of its applications, and beyond the downloadable multimedia files, virtual events, and non-fungible tokens is what McDonald’s is really after:…
Facebook is trying to advance AI to ‘human levels’ in order to build its metaverse
“During an event for the company, now known as Meta, on Wednesday CEO Mark Zuckerberg announced Project Caraoke, an effort to get AI to a “human level” of intelligence where it’s capable of learning, predicting, and acting on its own. “In the metaverse, we’ll need AI to help people navigate between the virtual world and…
CMOs: 5 Key CX Trends To Harness In 2022
“Trend 1 –Avoid ‘Digital inconvenience’ ‘Customer experience is like an unfinished piece of art. You’re continuously working on creating perfect convenience, but the reality is it will never truly be finished. actively seek out dissatisfied buyers to try to better understand them, learn from any mistakes and invest in making their experience better.” Trend 2…