“The five-year-old company was founded by technology entrepreneur Greg Cross and Academy Award winner Mark Sagar, and has been using AI to create ‘autonomously animated digital people’ for digital workforces. ‘Global brands are investing more in how AI can create an intimate, personalised experience with their customers at scale.’” https://www.newshub.co.nz/home/new-zealand/2022/02/auckland-artificial-intelligence-company-raises-105m-to-create-digital-people-for-workforces.amp.html
Tag: NLP
Report: 91% of top data execs agree that managing unstructured language data must be addressed
“There is growing realization across enterprises that unstructured language data is not merely a byproduct of operations but a vital resource to be mined for actionable insights. The ability to extract value from unstructured data is what will separate businesses from their competition via better Net Promoter Scores and reduced manual document handling and extraction…
Report: 62% of orgs use voice technology to increase revenue
“According to a new report by Deepgram and Opus Research, 77% of companies are using voice technology to identify new business opportunities, and 62% are using it to increase revenues. The report also confirmed that customer loyalty continues to be top of mind for companies in 2022. 73% of respondents noted customer experience analysis as…
Improving Customer Experience in a Digital-First World
“Businesses increasingly see customer engagement (CE) as a competitive differentiator and a catalyst for improving business performance. But too often, there’s a disconnect between what businesses want to do with CE and what they can achieve. This disconnect has become even larger during the pandemic, disrupting many physical channels companies use to engage with customers….
Landmark Credit Union and Clinc Launch Conversational AI Chatbot Clinc’s Artificial Intelligence technology to enable Web & Mobile customer support
“The new voice and text-enabled chatbot enhances the experience for Landmark’s 370,000+ members seeking convenient, 24/7 access to information and support resources Members can inquire about product offerings, branch/ATM locations, refinancing, credit cards, opening accounts and dozens of other subjects that would previously result in a call to the contact center or branch visit. The…