“At Dreamforce 2020, Salesforce unveiled Einstein Automate, an automation platform designed to help customers automate workflows and connect applications using the low-code or no-code tools. Robotic process automation is a key part of enterprise digital transformation strategies and I had a chance to speak with John Kucera, SVP of Product Management for Automation at Salesforce, about Einstein Automate, how the company is using AI as part of its automation solution, the kinds of tasks Salesforce customers are automating, whether he believes automation will lead to fewer jobs and when we’ll be able to talk to Tableau like we do a smart speaker. The following is a transcript of our interview, edited for readability.”
- “Nearly half of companies now say that they’re using some form of artificial intelligence, according to McKinsey research that Salesforce shared at Dreamforce 2019, yet seven out of ten companies report they’re seeing little to no value from their AI projects so far.
- The impediment is often not knowing where to start. Salesforce’s growing Trailhead community and educational offerings, such as the new “Einstein’s Guide to AI Use Cases,” are geared to demystifying AI and promoting adoption.”
Product Marketing Leader
“’What Explain Data does is it moves users from understanding what happened to why it might have happened by automatically uncovering and explaining what’s going on in your data. So what we’ve done is we’ve embedded a sophisticated statistical engine in Tableau, that when launched automatically analyzes all the data on behalf of the user, and brings up possible explanations of the most relevant factors that are driving a particular data point,’ Tableau chief product officer, Francois Ajenstat explained.”
“While Simpson said Centerbridge plans to invest heavily into Acoustic, it has a long way to go to catch up to the competition as Salesforce’s Sales Cloud already has 37.9% of the market share.”