“Today, it’s not a question of how AI is impacting financial services. Now, it’s about how to implement it. That all starts with you. You must ask the right questions: What are your goals for implementing AI? Do you want to improve your internal processes? Simply provide a better customer service experience? If so, how…
Tag: ai Banking
AI chatbots offer a way to connect with and engage customers
“Research from McKinsey cites that 25% out of 2,400 business leaders surveyed stated that they increased artificial intelligence (AI) adoption due to the pandemic. In fact, more than half of the respondents in a recent study by Forrester identified more satisfied customers as a top benefit for personalized customer service interactions, such as chatbots. A…
How NerdWallet uses AWS and Apache Hudi to build a serverless, real-time analytics platform
“NerdWallet’s mission is to provide clarity for all of life’s financial decisions. This covers a diverse set of topics: from choosing the right credit card, to managing your spending, to finding the best personal loan, to refinancing your mortgage. As a result, NerdWallet offers powerful capabilities that span across numerous domains, such as credit monitoring…
AI Maturity in Banking Lags All Other Industries
“Despite the importance of leveraging data and artificial intelligence for risk management, enhanced operations, revenue generation and improved customer experiences, the vast majority of banks and credit unions are only in the formative stages of development. In fact, Accenture ranks banking at the bottom of all industries in AI maturity. According to research from Accenture,…
Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core Part of its Digital Customer Service Platform
“Glia, the leading provider of Digital Customer Service (DCS), today announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Built on conversational AI solutions from Glia’s recent Finn AI acquisition, GVAs are optimized for banks and credit unions and…