“Despite the importance of leveraging data and artificial intelligence for risk management, enhanced operations, revenue generation and improved customer experiences, the vast majority of banks and credit unions are only in the formative stages of development. In fact, Accenture ranks banking at the bottom of all industries in AI maturity. According to research from Accenture,…
Tag: ai Banking
Glia Launches Glia Virtual Assistants for Digital Banking, Integrating Conversational AI as a Core Part of its Digital Customer Service Platform
“Glia, the leading provider of Digital Customer Service (DCS), today announced Glia Virtual Assistants (GVAs) to help companies improve resolution times and lower costs while providing seamless customer experiences that blend virtual and human guidance. Built on conversational AI solutions from Glia’s recent Finn AI acquisition, GVAs are optimized for banks and credit unions and…
How to use AI to Better Serve Millennials in the Banking Industry
“Millennials – the 25 year-old to 40 year-old cohort – are hitting their prime spending years. There’s 1.8 billion of them, representing 23% of the world’s population, and they’re not content with the status quo. Some 50 percent of 8,000 banking customers in a new CapGemini survey cited voice assistants as a feature they want…
Advance Digital Banking Using AI Is Just One Way Arvest Bank Plans on Utilising Google Cloud
“Arvest Bank, a community bank with more than $26billion in assets, announced a five-year partnership with Google Cloud to enable and accelerate its multi-year digital transformation strategy. The announcement follows the bank’s partnership with technology leader Thought Machine, and comes on the heels of its announcement that growth strategist Laura Merling has joined Arvest to…
A deep dive into Capital One’s cloud and data strategy wins
“‘At Capital One, we say data is the air we breathe. Companies recognize that the key to success in today’s tech-driven landscape is making use of their data. So, no pressure.’ ‘When you combine common tooling and centralized policy with federated ownership, you make it easy for your practitioners to do their job,’ he said….