“‘Banks are increasingly moving from a passive to a proactive relationship with customers, and looking for new ways to help them improve their financial well-being,’ Personetics cofounder and CEO David Sosna told VentureBeat. ‘They are sitting on a wealth of data that can allow them to anticipate their customers’ needs, and Personetics’ AI helps them…
Tag: ai personalization
Why financial services organisations must be ready for increased AI-based customer service and resulting regulations
“Automation and AI-based technology is playing an ever-increasing role at each stage of a customer service journey, from chatbots to customer data analysis. Yet delivering optimum customer service through the likes of AI comes with new and expanding security regulations Indeed, the likes of online chatbots empowered through automated or AI-based Q&As, have become the…
Looking at banking through the windscreen – the trends affecting the industry in 2022
“I’ve already looked at banking in the rear-view mirror, assessing how firms coped with the challenges of doing business in difficult conditions. Now is the time to look forward and see what lies ahead. * Injecting AI – Banks will continue to improve operational capabilities in the front, middle, and back office through the extended…
Roadmap for Changing AI from a Banking Catch Phrase to Real Action
“When Todd Lindemann joined Redwood Credit Union about a decade ago, the institution did not have a good handle on its data. Like many banks and credit unions, data was trapped in silos and data governance was iffy. ‘We knew we were terrible with data, but we knew what we wanted to accomplish…We knew that…
How consumers will see banks embrace AI in 2022
“The challenger banks have shown it’s possible to furnish their accounts with AI to categorise and break down a customer’s spending. This doesn’t just save customers a lot of time they would have spent budgeting or balancing their checkbooks, but it can also draw on the bank’s own insights to help in delivering real-time analysis…