“Increasing demand for Business Process Automation (BPA) through the use of AI and software robots is considered to be the key growth-driving factor for the market. In 2017, global Robotic Process Automation (RPA) market size was valued at $357.5 Mn and is expected to register at a compounded annual growth rate of 31.1% over 2018-2025,…
Tag: ChatBot
Mashreq Bank partners with Avaya, Koopid for AI-enabled banking
“The new system, which will act as a visual and conversational virtual assistant, will enable Mashreq customers to access banking services and complete service requests almost entirely through an AI-powered ‘agent’, Mashreq said. The ‘chatbot agent’ will be able to verify customers, complete transactions, and sign up for new services on the customer’s behalf –…
Chatbots Can Make as Many Sales as Humans
“Chatbots can match the performance of proficient human salespeople—or outperform inexperienced ones fourfold—but only when customers are unaware they are conversing with artificial intelligence. They found that the customers tended to grow curt when informed upfront of the bot’s presence, and that such disclosures led to an 80% drop in sales. The paper raises a…
Microsoft Dynamics 365’s AI tracks customer behavior in retail stores
“Dynamics 365 Virtual Agent for Customer Service now calculates the amount of time a company saves using a conversational AI agent versus a human customer service agent. This metric will be available on a new enterprise bot dashboard, which will include a customer satisfaction score and a list of the topics used to arrive at…
The Amazing Ways Telecom Companies Use Artificial Intelligence And Machine Learning
“In one example, Vodafone saw a 68 percent improvement in customer satisfaction after introducing its chatbot TOBi. One of the most important ways to give customers what they want is for telecoms to prevent outages. Predictive maintenance enabled by AI is an essential albeit more behind-the-scenes use of AI and machine learning that also improves…