https://www.wired.com/story/chatbots-are-entering-the-stone-age/
Tag: ChatBot
Intelligence turns bank contact centers into value creators
AI wants a communication-first design paradigm
“Communication-first design Our approach to the design of LLMs and generative AI should be communication-first. Traditional design principles such as relevance, accuracy, and ease of use should be re-contextualized within a paradigm of communication and interaction, not search and information retrieval. I make this distinction because the design of any interactive technology should follow the…
AI is turning into something totally new
“Everything will soon be represented by a conversational interface. Or, to put it another way, a personal Al. And these Als will be infinitely knowledgeable, and soon they’ll be factually accurate and reliable. They’ll have near-perfect IQ. They’ll also have exceptional EQ. They’ll be kind, supportive, empathetic. These elements on their own would be transformational….
Big banks are in a race to get AI right
“Morgan Stanley’s AI assistant is built on the bank’s internal data, sorted to separate what can only be shared internally and what clients can see. Answers to prompts come with supporting citations. https://www.axios.com/2024/04/12/banks-ai-morgan-stanley