“Everything will soon be represented by a conversational interface. Or, to put it another way, a personal Al. And these Als will be infinitely knowledgeable, and soon they’ll be factually accurate and reliable. They’ll have near-perfect IQ. They’ll also have exceptional EQ. They’ll be kind, supportive, empathetic. These elements on their own would be transformational….
Tag: ChatBot
Big banks are in a race to get AI right
“Morgan Stanley’s AI assistant is built on the bank’s internal data, sorted to separate what can only be shared internally and what clients can see. Answers to prompts come with supporting citations. https://www.axios.com/2024/04/12/banks-ai-morgan-stanley
I just had a conversation with an empathic AI chatbot — and it creeped me out
“EVI stands for Empathic Voice Interface, and the web-based voicebot will be available for other companies to use in their products. We could see future call centers powered by AIs capable of responding to anger with empathy and understanding.” https://www.tomsguide.com/ai/i-had-a-conversation-with-evi-the-new-empathic-ai-voicebot-from-hume
Is it Already Too Late to Get Started with GenAI? No, But the Clock’s Ticking – The Financial Brand
“In Accenture’s report, “The Age of AI: Banking’s New Reality,” 32 banking functions are identified as having potentially high impact from generative artificial intelligence, and aspects of marketing account for only three — lead origination, new offer management and digital content creation and management. Also on the 32-item list: business banking relationship management, wealth management advisory…
Banking chatbots and virtual assistants face higher consumer expectations due to ChatGPT buzz
“Bank of America says the number of Erica users has increased steadily over the past three years, after more than doubling between 2020 and 2021. By Q4 2023, Erica had 18.5 million active users.” https://www.emarketer.com/content/banking-chatbots-virtual-assistants-face-higher-consumer-expectations-due-chatgpt-buzz