“U.S. Bank has debuted a Spanish-speaking version of its Smart Assistant mobile app voice assistant. The bank claims Asistente Inteligente de U.S. Bank is the first such tool among financial institutions in the U.S., allowing customers to converse by voice and text with the AI in Spanish. The Clinc-powered natural language understanding blends with the…
Tag: Financial Services
Smart Automation: The Invisible Force That Improves Credit Union Member Experiences – PYMNTS.com
“The move toward more efficient digital processes has 75% of surveyed companies across all financial sectors saying that they now employ some form of high-performance computing, deep learning and ML to accelerate core computing. 43% of survey respondents who are implementing AI to improve their processes said that they are getting more accurate models, while…
5 applications of Artificial Intelligence that are disrupting the banking sector
“Artificial Intelligence enables banks to manage record-level high-speed data to receive valuable insights. Moreover, features such as digital payments, AI bots, and biometric fraud detection systems further lead to high-quality services for a broader customer base. Artificial Intelligence comprises a broad set of technologies, including, but are not limited to, Machine Learning, Natural Language Processing,…
How are Indian banks adopting digitisation and AI?
“In an article by finder.com, it is said that India is set to experience the biggest boom in digital banking adoption in the next five years, with a 21 per cent increase in adults with online-only bank accounts. This means that by 2025, there is an estimate that just under 400 million Indian adults will…
AI-Powered Contact Centres Will Enhance Banking Customer Experience
“The key differentiator in banking is not interest rates or commissions, but customer experience. Artificial intelligence (AI) unlocks better experience by enabling self-service and reducing branch visits Given the pace of digital transformation across industries, customers demand the same level of customised, personalised, fast and reliable experience from their banks as they do from their…