“There is growing realization across enterprises that unstructured language data is not merely a byproduct of operations but a vital resource to be mined for actionable insights. The ability to extract value from unstructured data is what will separate businesses from their competition via better Net Promoter Scores and reduced manual document handling and extraction…
Tag: machine learning
‘This year, banks will strive to balance two opposing forces’: The state of AI in banking 2022
“McKinsey estimates that AI and analytics have the potential to generate an incremental value of up to $1 trillion for global banking each year. ‘2022 is a year in which banks will strive to balance two opposing forces. One is the focus on more customers engaging with their bank digitally, sharing more data, and expecting…
Digital trends 2022: Every stat digital marketers need to know about the internet
“12½ trillion hours spent online, a new milestone in internet adoption, and new records for social media use Global population: The world’s population stands at 7.91 billion in January 2022 Global mobile users: More than two-thirds (67.1 percent) of the world’s population now uses a mobile phone, with unique users reaching 5.31 billion by the…
Report: 62% of orgs use voice technology to increase revenue
“According to a new report by Deepgram and Opus Research, 77% of companies are using voice technology to identify new business opportunities, and 62% are using it to increase revenues. The report also confirmed that customer loyalty continues to be top of mind for companies in 2022. 73% of respondents noted customer experience analysis as…
How digital banking can be better for customers
– “Digital banking is not necessarily better banking. What matters most is meeting the customer’s needs in any given interaction. – Hersch believes that banks are lagging fintechs when it comes to customer experience, and as a result customer loyalty may be shifting toward nonbanks. – Her best advice is to first focus on making…