“According to a recent Gartner study, 30% of digital commerce revenue growth will be attributable to artificial intelligence technologies by 2020. With the growing demand for breakthrough technology solutions to improve the shopping experience, the alliance brings together two leading AI innovators to create new opportunities for retail and beyond. Clarifai’s visual AI provides deep…
Tag: personalization
Alibaba – Robots handled 95% of customer service inquiries
“Trademarked by Alibaba in 2009, Single’s Day – 11th November – has grown into the world’s largest online shopping event. With record sales year-on-year, particularly in Southeast Asia, the seasonality of the day reportedly resulted in a 191% spike in sales for Lazada, an eCommerce platform owned by Alibaba. “Data-driven personalization drove additional product discovery,”…
Sales gains of 6-10 percent, a rate two to three times faster than other retailers
“Ecommerce continues to grow at an incredible rate, especially with 51 percent of Americans now choosing to shop on their computer or phone from the comfort of their home. Retailers that have implemented personalization strategies see sales gains of 6-10 percent, a rate two to three times faster than other retailers, according to a report by…
51% of Americans prefer to shop online, leading to an average e-commerce growth rate of 23% per annum.
“A notable social media presence also influences up to 56% of in-store purchases. 80% of the businesses to implement chatbot automation to some extent by 2020. Out of 5,000 respondents, 38% rated their perception of bots as positive, 51% were neutral, while only 11% had a negative opinion. According to Forbes, 40% of millennials already…
Nosto/Knomo – 60% increase in conversions
“Nosto’s AI-powered personalisation solution for bag and tech accessories retail brand Knomo has been recognised as a double-winner in the eCommerce Awards for Excellence 2018. It was honoured with both the ‘Best use of AI’ and ‘Best use of Personalisation’ awards at the annual online retail industry event. The results have been impressive. Since going…