This post from Gil Press is a gold mine of AI data from reputable sources for your next business case. “A disclosure of chatbot identity before the machine–customer conversation reduces purchase rates by more than 79.7% chatbots are four times more effective at selling products than inexperienced workers TD Ameritrade Holding Corp. hasn’t needed to…
Month: September 2019
Toward A More Fully Digital Bank
Thomas Kurian – CEO Google Cloud http://linkedin.com/in/thomas-kurian-469b6219 “Over the last few decades, banking executives have been told that fintechs will upend the financial system we’ve discounted how innovative banks, working hand-in-hand with their technology providers, can use new technologies and the cloud as a powerful and transformative platform for their businesses. It’s time for tech…
Coming soon: Netflix-style nudges that reward retail bank customers
“Banks are exploiting artificial intelligence to target individuals with products and third-party rewards based on their specific needs and tastes, In July, Germany’s N26, a digital bank, relaunched its premium account to focus more on personalisation, and now includes discounts with third parties such as flexible workspace provider WeWork” https://www.ft.com/content/15a5126e-b907-11e9-8a88-aa6628ac896c
50 Most Popular AI-Influencers of North America – Rakesh Nair
1. “Bob E Hayes Senior Director of Research and Analytics at Indigo Slate an Experience agency. A PhD in industrial-organizational psychology, his interests lies in Data Science, CX, Statistics and Machine Learning. 2. Kirk Borne Principal Data Scientist at Booz Allen Hamilton. Astrophysicist and Top Big Data Science and AI Influencer. 3. Martin Ford Futurist and…
Microsoft Dynamics 365’s AI tracks customer behavior in retail stores
“Dynamics 365 Virtual Agent for Customer Service now calculates the amount of time a company saves using a conversational AI agent versus a human customer service agent. This metric will be available on a new enterprise bot dashboard, which will include a customer satisfaction score and a list of the topics used to arrive at…